Contact us
Thank you for choosing EasyLaTeX and joining us in exploring new possibilities for academic research in the AI era. We would love to hear from you.
Whether you need help using EasyLaTeX, have suggestions for improving the product, or would like to explore partnership opportunities, please get in touch. Your feedback helps us continually improve the product and create a better research experience for researchers worldwide.
Product support
If you encounter any issues while using EasyLaTeX or need information about features, accounts, subscriptions, or payments, please contact our support team.
Email: contact@easylatex.ai
Business partnerships
We look forward to connecting with universities, research institutions, businesses, and other partners to explore new possibilities at the intersection of AI and academic research.
For institutional services, product integrations, business partnerships, or other collaboration inquiries, please email us.
Email: contact@easylatex.ai
Feedback and suggestions
At EasyLaTeX, we value our users' real experiences.
Whether you have ideas for improving existing features, requests for new ones, or any thoughts about your experience with the product, we welcome your feedback. Every suggestion helps EasyLaTeX keep improving.
Email: contact@easylatex.ai
Subscriptions and refunds
If you have any questions about paid subscriptions, payments, or refunds, please contact us by email. Before requesting a refund, please read our Refund policy to understand the eligibility requirements and application process.
Email: contact@easylatex.ai
What to include in your email
To help us understand your inquiry and assist you more quickly, please include the following information as appropriate for your inquiry.
Product support
- Account information: Your EasyLaTeX account name and linked email address. If you sign in with Google, please provide the email address of the Google account you use.
- Issue description: Where and in what context the issue occurs, the steps you took, and the expected and actual results.
- Supporting materials: If needed, please attach screenshots, error messages, or relevant project files.
Business partnerships
- Basic information: Your name and the institution or company you represent.
- Partnership needs: The type of collaboration, specific requirements, and relevant background.
- Contact details: An email address or another way to reach you for follow-up discussions.
Feedback and suggestions
- Account information: Your EasyLaTeX account name and linked email address. If you sign in with Google, please provide the email address of the Google account you use.
- Feedback: Briefly describe your comments, suggestions, or any issues you have encountered. If your feedback concerns a specific feature, please include its name and how you use it.
Subscriptions and refunds
- Account information: Your EasyLaTeX account name and linked email address. If you sign in with Google, please provide the email address of the Google account you use.
- Order information: Your order number (available in your account's subscription history) or relevant transaction records, if available.
- Issue description: Explain the subscription or payment situation and what you would like us to help resolve.
Please note: Do not include passwords for linked third-party accounts, login verification codes, full bank card details, or other sensitive information in your email. When sharing screenshots or proof of payment, please obscure any unnecessary personal information.
Company information
Company name: Easylatex Technology Limited
Official website: https://www.easylatex.ai/
Email: contact@easylatex.ai